Last updated: July 22, 2026

This Privacy Policy describes how Colorado Jewelry and Watch Repairs, doing business as Fast-Fix Jewelry and Watch Repairs ("Fast-Fix," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit or use our services, make a purchase or request a repair from fastfixco.com (the "Site"), visit one of our store locations, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services or in our stores may include:

• Contact details including your name, address, phone number, and email.

• Order and repair information including your name, billing address, shipping address, payment confirmation, email address, phone number, and details about the item you have asked us to repair or service.

• Account information including your username, password, security questions, and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services, calling one of our stores, or dropping off an item for repair.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.

• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested.

• Companies that help us understand how visitors use our Site through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services and to perform our contract with you, including to process your payments, fulfill your orders, complete and return your repairs, send notifications related to your account, purchases, returns, exchanges, or other transactions, and create, maintain, and otherwise manage your account.

• Marketing and Advertising. We may use your personal information for our own marketing and promotional purposes, such as to send you marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for our products and services. You can opt out of marketing communications at any time as described in the Your Rights section below.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.

• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you.

SMS / Text Messaging

If you provide your mobile phone number and opt in to receive text messages from Fast-Fix, we use your number to send you the types of messages described in our SMS Terms of Service (see below), such as repair status updates, appointment reminders, order and account notifications, and, where you have agreed to receive them, promotional messages.

SMS consent is not shared with third parties or affiliates. The mobile information and consent you provide when opting in to text messaging will not be sold, rented, or shared with any third parties or affiliates for their marketing or promotional purposes. This applies to all mobile opt-in data and consent, and no mobile information is shared with third parties for those purposes under any circumstances.

We may share your mobile number only with service providers that help us operate our text-messaging program (for example, our messaging platform provider), and only so that they can deliver messages on our behalf. These providers are not permitted to use your number for any other purpose.

You can opt out of text messages at any time by replying STOP to any message. For help, reply HELP or visit us at https://fastfixco.com.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with powering our store on Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences), and to run analytics and better understand how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services).

Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or become unavailable.

Our Site recognizes the Global Privacy Control (GPC) signal. If you notify us of your preference through GPC, we will treat that signal as a valid request to opt out of any sharing or targeted advertising for the associated browser or device and, if we can associate the device with a Shopify account, we will apply the opt-out request to the account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not currently respond to other "Do Not Track" signals that may be sent from your web browser or device.

How We Disclose Personal Information

We do not sell your personal information, and we have not sold personal information in the preceding 12 months. We also do not disclose your personal information to third parties for their own independent marketing purposes.

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors and service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, text-message delivery, and shipping and fulfillment). These providers are permitted to use your information only to perform services for us.

• When you direct us, request us to, or otherwise consent to our disclosure of certain information to a third party, such as to ship you products or through your use of social media widgets or login integrations.

• In connection with a business transaction such as a merger, acquisition, or bankruptcy; to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests); to enforce any applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or others.

We have disclosed the following categories of personal information to the categories of recipients described above, for the business purposes set out in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social-networking platforms, may also be viewable by other users. Our inclusion of such links does not, by itself, imply any endorsement of the content on those platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to the personal information we hold about you, including details about how we use and share your information.

• Right to Delete. You may have a right to request that we delete personal information we maintain about you.

• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.

• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

• Right to Opt Out of Sale or Targeted Advertising. You may have a right to opt out of the "sale" of your personal information or its use for targeted advertising. As noted above, we do not sell your personal information.

• Restriction of Processing. You may have the right to ask us to stop or restrict our processing of your personal information.

• Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

• Appeal. You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

• Managing Communication Preferences. We may send you promotional emails and text messages, and you may opt out at any time by using the unsubscribe option in our emails or by replying STOP to any text message. If you opt out, we may still send you non-promotional messages, such as those about your account, orders, or repairs.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf; before accepting such a request we will require proof that you have authorized the agent to act for you, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Colorado Residents

We are a Colorado business, and many of our customers are Colorado residents. Under the Colorado Privacy Act (CPA), Colorado residents have the rights described in the Your Rights section above, including the right to access, correct, and delete their personal data, the right to obtain a portable copy of their data, and the right to opt out of the sale of personal data and of processing for targeted advertising or profiling. As stated in this Privacy Policy, we do not sell your personal data. To exercise your rights, contact us using the details in the Contact section below. If we deny your request, you may appeal by replying to our denial; if you have concerns about the result of an appeal, you may contact the Colorado Attorney General at https://coag.gov/.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or to lodge your complaint with your local data protection authority or the Colorado Attorney General.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information may also be processed by staff and third-party service providers and partners in other countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at weborders@fastfixco.com or write to us at 8405 Park Meadows Center Drive, #1021, Lone Tree, CO 80124, US.

 

SMS Terms of Service

Last updated: July 22, 2026

By opting in to SMS (text) messages from a web form or other medium, you agree to receive text messages from Fast-Fix Jewelry and Watch Repairs at the mobile number you provide.

• Types of messages. You may receive text messages such as repair status updates, appointment reminders, order alerts, account notifications, customer-service replies, and, where you have agreed to receive them, promotional and marketing messages.

• Message frequency. Message frequency may vary.

• Cost. Message and data rates may apply.

• Opt out. To opt out at any time, text STOP to any message you receive from us. After you opt out, you will receive one confirmation message and no further messages unless you opt in again.

• Help. For assistance, text HELP or visit our website at https://fastfixco.com.

• Privacy. SMS consent is not shared with third parties or affiliates. For more information, see our Privacy Policy at https://fastfixco.com/policies/privacy-policy and our Terms of Service at https://fastfixco.com/policies/terms-of-service.

Carriers are not liable for delayed or undelivered messages.